STORY
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Establishing a new
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customer service
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network with
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111 branches nationwide
Alton Sports has established a nationwide
network of 111 ABC branches through a careful
screening process that accounts for the location,
reputation, and quality of maintenance.
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ABC is a customer service center
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that was never seen before.
The branches that were selected as ABC branches have been
selected through a careful and rigorous screening process.
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We have selected only
those branches with
sufficient space for maintenance. -
All of our ABC branches
feature prime locations for
your convenience. -
All of our ABC branches
have been screened for
reputation and customer-friendliness. -
All of our ABC branches
have underwent customer service
mindset and attitude reviews.
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All of our ABC branches
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have underwent systematic
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customer service training.
The employees of ABC branches have underwent Alton’s very own training system, the “Alton Mechanic School.” At Alton Mechanic School, we train employees with a comprehensive curriculum that is designed to ensure maximum performance, including customer service mindset, service procedures, maintenance techniques. and technology trend.
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We offer professional
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technology
ABC branches are supplied with expert-level tools from Alton.
We guarantee that, with our expert-level tools,
the systematic training underwent by our ABC
mechanics will not go to waste. -
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Thorough
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evaluation and management
Being an ABC branch involves yearly reviews on customer satisfaction and transparency, with awards for outstanding branches and license nullifications for substandard branches.
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Systematic
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capability
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of ABC branches
Our dealerships can handle routine maintenance or minor malfunctions on its own. However, our ABC branches offer speed and convenience by maintaining a stockpile of common parts for maintenance.
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